Discover Omotenashi

We seek out luxurious properties that embody the concept of omotenashi, offering unparalleled hospitality to its guests

Our story

“During our time in Japan, we experienced the absolute pinnacle of hospitality. We were interested in purchasing a product that was out of stock. Rather than suggesting us to go to another location, the sales attendant personally went to pick up the item across the city while we could relax.

This is just one of the countless stories that describe the Japanese deep-rooted culture of omotenashi, meaning to wholeheartedly look after your guests, without having any expectations in return.

For our clients, we ought to offer the same level of service and ensure our luxury partners do the same.

Become a client of Omotenashi Concierge, experience unparalleled hospitality.”

Learn why booking with Omotenashi Concierge is better than all the other booking methods — including online travel sites.

Travel like a VIP with Omotenashi Concierge

By booking with Omotenashi Concierge, you’ll automatically receive benefits at all our luxury partner hotels & resorts worldwide, while never paying more than booking direct with the hotel.

Enjoy at no extra cost

  • Daily breakfast for two

  • ~$100 (USD) hotel credit per stay

  • Room upgrade*

  • Early check-in / Late check-out*

  • Personalised welcome amenity

  • VIP treatment throughout your stay

*Confirmed at either time of booking or upon arrival, and subject to availability

Our luxury partners await you

Get inspired with our pick of the month

Rosewood Hong Kong

A stunning hard product and equally excellent soft product.

From the breathtaking harbour views to the full marble bathroom with twin showers, and even Loro Piana wallpaper, the hard product is all you can ask for.

As for the service, the vertical estate breathes omotenashi. A bubble bath was made for us to enjoy after dining at their Indian restaurant CHAAT*. Most memorably, an experienced staff member immediately took over from me holding the door when the accompanying intern initially did not. Training is taken seriously, a moment both of us will never forget.

How to book with Omotenashi Concierge?

When you book your stay with Omotenashi Concierge, you’ll automatically have perks applied to your stay at no extra cost.

  • Contact us by using this form or email us at hello@omoconcierge.com.

    We will start as soon as possible with preparing your journey.

  • Based on your request, we will provide a set of recommendations that are tailored towards your preferences. These are based on personal stays, on-site visits, and client feedback.

    You will receive the rates and benefits of each property per your convenience.

  • Found the perfect match?

    Secure the booking by providing your billing information via a secure payment link. We will use this to confirm the booking with our luxury partner.

  • All is set.

    Sit back and relax while VIP status is awaiting you. We will follow up continuously with our luxury hotel partner to ensure all your needs are cared for.

    We remain at your disposal, from start to finish.

As our client, you will be granted our personal contact information for us to remain at your disposal at all times. You will experience unparalleled hospitality throughout the process, from discussing your hotel preferences, to staying at one our luxury partners’ properties.

In line with the concept of omotenashi, we offer our services to create the best experience for you, at no additional cost. This means that we find the best available rates and benefits for you, while not charging any fees.

If that appeals to you, let’s start a long-term partnership and let us tailor our service to your precise needs.